Policies

Return Policy

Short: Returns accepted within 30 days in original condition with proof of purchase; exclusions apply.

return@shoplegacygymwear.com

1. Eligibility for Returns

  • Items must be returned within 30 days of purchase.
  • Items must be in their original condition, unused, and in the original packaging.
  • Proof of purchase (receipt, order confirmation email) is required for all returns.
  • Certain items, including gift cards, downloadable software products, and personal care items, are non-returnable.

2. Return Process

  • Online Purchases: Contact our customer service team at return@shoplegacygymwear.com to initiate a return. You will receive a Return Merchandise Authorization (RMA) number and instructions on how to ship the item back to us.

3. Refunds

  • Refunds will be issued to the original payment method used during the purchase.
  • If the original payment method is unavailable, a store credit will be issued.
  • Shipping costs are non-refundable, except in cases where the return is due to our error (e.g., wrong or defective item).
  • Please allow 7-10 business days for the refund to process after the return is received.

4. Exchanges

  • Exchanges are allowed within 30 days of purchase for items of equal or lesser value, provided the item is in stock.
  • If the item requested for exchange is out of stock, a refund or store credit will be issued.

5. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact our customer service team immediately at help@shoplegacygymwear.com.
  • We will arrange for a replacement or a full refund, including shipping costs.

6. Sale and Clearance Items

  • Sale items can be returned or exchanged unless marked as "Final Sale."
  • Clearance items are non-returnable and non-exchangeable.

7. Exceptions

  • Custom-made, personalized, or special order items cannot be returned.
  • Perishable goods such as food, flowers, and certain personal care products are non-returnable.

8. International Returns

  • International customers are responsible for return shipping costs and any applicable customs fees.
  • Refunds will be issued in the original payment method and currency; however, fluctuations in exchange rates may affect the amount received.

9. Return Shipping Costs

  • Customers are responsible for return shipping costs, except in cases where the return is due to our error.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we are not responsible for items lost during return shipping.

10. Contact Information

For any questions regarding returns, please contact our customer service team:

11. Amendments

We reserve the right to amend this Return Policy at any time. Any changes will be posted on this page and will become effective immediately upon posting.